At Dixie Electric, we rely on data for nearly every aspect of our operations, which is why we need your help. By making sure we have your most accurate and complete contact information, we can continue to provide the high level of service that you expect and deserve. Accurate information enables us to improve customer service and enhance communications for reporting and repairing power outages. It also allows co-op members to receive information about other important programs, events, and activities.
Up-to-date contact information can potentially speed up the power restoration process during an outage. For example, the phone number you provide is linked to your service address in our outage management system. This means when you call to report an outage, our system recognizes your phone number and matches it with your account location. Accurate information helps our outage management system predict the location and possible cause of an outage, making it easier for our crews to correct the problem.
While we always do our best to maintain service, we occasionally plan outages to update, repair or replace equipment. In these instances, we can provide advance notification to affected members through automated phone messages if we have your updated phone numbers.
Keeping the co-op updated with your information also helps us when there's a question about energy use or billing. Emails are also used to notify members of annual meeting voting or programs that would be helpful to them. In addition, discrepancies on your account can be taken care of promptly if our member service representatives or billing specialists can reach you.
Many of you have been members of the co-op for years, and it's likely that your account information hasn't been updated for some time. We recognize that many members now use a cell phone as their primary phone service, and we might not have that number in our system.
At Dixie Electric, we make every effort to protect your information. We do not sell our lists to other businesses, and we have security measures in place to protect them. Please take a moment to confirm or update your contact information by using the SmartHub app, by giving us a call, or by filling out the contact section on the return portion of your billing statement. By doing so, you will be helping us improve service and efficiency, so we can better serve you and all members of the co-op.