At Dixie Electric, it’s always our goal to provide you with resources and tools to enhance your member experience. As we step into a new year, I want to update you on a few new developments and remind you of the existing resources available to you.
I am pleased to announce the rollout of our newly updated website, designed to provide you with a fresh and modernized interface that is easily accessible to everyone, including those with disabilities and language barriers.
The revamped website extends beyond a platform for paying your bills or reporting power outages. I encourage you to explore its many benefits, particularly the comprehensive safety and energy efficiency information it offers. Our commitment to you extends beyond powering your homes—it includes providing you with knowledge to make informed decisions about your energy usage. Visit our new website, dixieepa.com, today to experience the enhancements firsthand.
An existing resource that is available to you is our energy calculators, which are also located on our website. These tools empower you with insights into where your energy dollars are going, enabling you to make adjustments that can lower your monthly energy use – and your bill.
In addition, the free SmartHub mobile and desktop application goes beyond facilitating bill payments; it offers a portal for members to access information on their individualized energy consumption, billing history, and more. This tool gives our members a deeper understanding of their energy usage patterns, fostering greater control and efficiency in managing their bills.
In our commitment to keeping you connected, we will continue to connect our members with DE Fastlink high-speed internet. In addition, we are preparing to expand DE Fastlink’s services to rural areas outside of our footprint that are currently unserved or underserved. We are dedicated to ensuring that our community has the connectivity it needs for work, education, and staying connected with loved ones.
Looking ahead, community remains at the heart of our mission. In the new year, we will continue our efforts to support the communities we serve. Whether through educational initiatives, community events, or supporting local charitable organizations, we are committed to being a positive force for good.
As we embark on this journey into 2024, I want to express my gratitude for your continued trust and partnership. Together, we will continue to build a brighter future for our communities. We are here with you and for you, every step of the way.
On behalf of the Dixie Electric and DE Fastlink team, I’d like to wish you and your family a Happy New Year filled with joy, laughter, and exciting possibilities.