Cooperatives are a little different than most businesses. Because we are not-for-profit, we put our focus on people, not profits, which helps us better serve our community. Everything we do centers around the homes and businesses that receive electric or broadband service from us, and our team works to ensure that every project and program we offer is beneficial to our membership.
One way we keep well-informed of our members’ needs is by gathering valuable feedback, and we do this in several different ways. First, our board of directors is made up of members, just like you, who help guide the cooperative’s decisions. We also host events throughout the year, such as energy fairs and our annual meeting, to make sure you are an active part of our cooperative. Lastly, we conduct surveys to identify what’s most important to our members so that we can make improvements where needed.
In November 2022, Touchstone Energy Cooperative conducted a survey of our membership to determine the areas you are most satisfied with and those areas where you would like to see improvements. We learned a lot from our survey results, and, among the findings, we received a score on the American Customer Satisfaction Index. We are pleased to announce that Dixie Electric received a score of 90, putting your electric cooperative among the top nine percent of all cooperatives in the nation.
Our score directly reflects Dixie Electric’s quality of employees, reliability of the system, communication efforts, and commitment to our community. Our score is also a clear indicator of our dedication to customer service, which is at the heart of everything we do. We value your input and thank those who took the time to complete this survey.
We are proud of our 90, but we know there are always opportunities to improve our service. We will use these results, as well as all other feedback from our members, to ensure we are providing the highest level of service. Your opinion matters to us, and we are always here to listen.