{"id":38616,"date":"2023-09-12T14:49:58","date_gmt":"2023-09-12T19:49:58","guid":{"rendered":"https:\/\/www.dixieepa.com\/?page_id=38616"},"modified":"2023-11-28T13:41:58","modified_gmt":"2023-11-28T19:41:58","slug":"understanding-my-smarthub-app","status":"publish","type":"page","link":"https:\/\/www.dixieepa.com\/your-account\/understanding-my-smarthub-app\/","title":{"rendered":"Understanding My SmartHub App"},"content":{"rendered":"\t<section class=\"section smarthub-sec\" id=\"section_1570496935\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_174495939\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"283\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image1.jpg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image1.jpg 969w, https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image1-800x234.jpg 800w, https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image1-340x99.jpg 340w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_174495939 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-2019812199\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-2019812199 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-2457750882\" class=\"stack stack-col justify-start items-stretch\">\n\t\t\n\t<div id=\"text-1488936747\" class=\"text\">\n\t\t\n<h2>SmartHub App<\/h2>\n\t\t\n<style>\n#text-1488936747 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:0px;margin-bottom:0px;max-width:444px;background-color:rgb(242, 170, 76);\"><\/div><\/div>\n\t<div id=\"text-2537264952\" class=\"text head-m-b-0\">\n\t\t\n<h5><strong>Pay online and so much more!<\/strong><\/h5>\n\t\t\n<style>\n#text-2537264952 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"text-center\"><div class=\"is-divider divider clearfix\" style=\"margin-top:0px;margin-bottom:0px;max-width:444px;background-color:rgb(242, 170, 76);\"><\/div><\/div>\n\t\t\n<style>\n#stack-2457750882 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1709040481\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1709040481 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-748818642\">\n\n\t<div id=\"col-101841939\" class=\"col medium-6 small-10 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1166434012\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"225\" height=\"158\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image-11.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1166434012 {\n  width: 80%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1641716774\" class=\"col medium-12 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p>Our SmartHub app is the fastest and most accurate way to report a power outage, view a LIVE outage map or monthly energy use, and pay your electric bill. Member account information is easily accessible and you can even view past bills.<\/p>\n<p>View daily and monthly use to monitor energy use and learn when your family uses energy. See how your energy use and billing amount are trending based on the weather.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1570496935 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>\n\t\n\t<div id=\"gap-1865740542\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1865740542 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<h2>FAQ\u2019s<\/h2>\n\r\n\r\n\t<div class=\"faqs-list accordion\">\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39045\" class=\"accordion-item post-39045 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>How do I sign up for the SmartHub app?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p><strong>To download the mobile app:<\/strong><\/p>\n<ol>\n<li>Download the SmartHub app from the iPhone App Store or the Android Marketplace. (Please note SmartHub is one word.) If duplicate apps appear with the same name, National Information Solutions Cooperative provides the correct app.<\/li>\n<li>Find \u201cDixie Electric Power Association\u201d by location or name and confirm.<\/li>\n<li>Enter your email and password or select, \u201cNew User\u201d if you don't have an online account set up already.<\/li>\n<\/ol>\n<p><strong>To use the SmartHub web app:<\/strong><\/p>\n<ol>\n<li>Go to <a href=\"https:\/\/www.dixieepa.com\/faqs\/is-my-phone-or-tablet-supported\/\">Dixie Electric <\/a> and select \u201cMy Account.\u201d<\/li>\n<li>Enter your email and password or select, \u201cNew User\u201d if you don't have an online account set up already.<\/li>\n<\/ol>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39044\" class=\"accordion-item post-39044 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>What is the difference between the Mobile app and the Web version of SmartHub?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>The mobile app is a native application that can be downloaded and installed on your compatible mobile phone or tablet device. The web version is internet accessible from any web-enabled device. Both apps and the web version give you secure access to maintain your account information, view present and archived bills, pay a bill, see payment history, and set up a recurring payment. The mobile app also provides information and links to report a power outage and contact information for all Dixie Electric offices.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39042\" class=\"accordion-item post-39042 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Is my phone or tablet supported?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>SmartHub applications are available for Apple and Android products including IOS 3.1 or above on iPhones and iPads and Android 2.1 and above on Android smartphones and tablets.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39041\" class=\"accordion-item post-39041 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Is the app secure?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>Yes. All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on your device. If you choose to store your login information, any person who has access to your mobile device or tablet can access your account.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t\t\t<article id=\"post-39040\" class=\"accordion-item post-39040 hwcp-faqs type-hwcp-faqs status-publish hentry faqs_category-smarthub-faqs\">\r\n\r\n\t\t\t\t<a href=\"#\" class=\"accordion-title plain\">\r\n\t\t\t\t\t<button class=\"toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\r\n\t\t\t\t\t<span>Does it cost anything to get the mobile app?<\/span><\/a>\r\n\r\n\t\t\t\t<div class=\"accordion-inner\">\r\n\t\t\t\t\t\t\t\t\t\t\t<p>No. The SmartHub apps are free to download and install.<\/p>\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t<\/article>\r\n\r\n\t\t\r\n\t<\/div>\r\n\r\n\n\t<div id=\"gap-1043756538\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1043756538 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<p><strong>Download mobile app:<\/strong>\u00a0<a href=\"https:\/\/itunes.apple.com\/us\/app\/smarthub\/id474874963?mt=8\" target=\"_blank\" rel=\"noopener\">iOS\/Apple<\/a>\u00a0or\u00a0<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=coop.nisc.android.smarthub&amp;feature=search_result#?t=W251bGwsMSwxLDEsImNvb3AubmlzYy5hbmRyb2lkLnNtYXJ0aHViIl0.\" target=\"_blank\" rel=\"noopener\">Google Play<\/a><\/p>\n<div class=\"row row-small align-equal download-mobile\"  id=\"row-527498375\">\n\n\t<div id=\"col-264038139\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1654044479\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"294\" height=\"294\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image-12.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1654044479 {\n  width: 80%;\n}\n@media (min-width:550px) {\n  #image_1654044479 {\n    width: 70%;\n  }\n}\n@media (min-width:850px) {\n  #image_1654044479 {\n    width: 65%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h2><span style=\"color: #08338f;\">iOS\/Apple<\/span><\/h2>\n<div class=\"ux-logo has-hover align-middle ux_logo inline-block\" style=\"max-width: 100%!important; width: 168px!important\"><div class=\"ux-logo-link block image-\" title=\"\" href=\"\" style=\"padding: 15px;\"><img decoding=\"async\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image-14.png\" title=\"\" alt=\"\" class=\"ux-logo-image block\" style=\"height:45px;\" \/><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1927962602\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_987587273\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"272\" height=\"272\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image-13.png\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_987587273 {\n  width: 80%;\n}\n@media (min-width:550px) {\n  #image_987587273 {\n    width: 70%;\n  }\n}\n@media (min-width:850px) {\n  #image_987587273 {\n    width: 65%;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h2><span style=\"color: #08338f;\">Google Play<\/span><\/h2>\n<div class=\"ux-logo has-hover align-middle ux_logo inline-block\" style=\"max-width: 100%!important; width: 168px!important\"><div class=\"ux-logo-link block image-\" title=\"\" href=\"\" style=\"padding: 15px;\"><img decoding=\"async\" src=\"https:\/\/www.dixieepa.com\/wp-content\/uploads\/Image-15.png\" title=\"\" alt=\"\" class=\"ux-logo-image block\" style=\"height:45px;\" \/><\/div><\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ\u2019s Download mobile app:\u00a0iOS\/Apple\u00a0or\u00a0Google Play<\/p>\n","protected":false},"author":23,"featured_media":0,"parent":38612,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/pages\/38616"}],"collection":[{"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/comments?post=38616"}],"version-history":[{"count":16,"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/pages\/38616\/revisions"}],"predecessor-version":[{"id":40046,"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/pages\/38616\/revisions\/40046"}],"up":[{"embeddable":true,"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/pages\/38612"}],"wp:attachment":[{"href":"https:\/\/www.dixieepa.com\/wp-json\/wp\/v2\/media?parent=38616"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}